It's time to forget all of the things we know about employee experience and focus on the elephant in the room. It's time to turn our attention to the neuroscience, psychology and behavioural science that helps us understand what we need from work, the people we work with and the place of work. This one hour interactive presentation will take you on a journey of discovery. It will explain why we are focused on the wrong 'employee experience' topics right now. It will help all of us work out what we need to do to create meaningful, sustainable and profitable employee experiences; the type that encourages emotional connections with customers. The type that contributes to the design and delivery of meaningful moments and cherished memories for everyone. It's time to address the elephant in the room. We'll challenge your thinking and help you influence others to do work that really makes a positive difference to employees and customers going forward. Join Sandra Thompson, the UK's first Goleman Emotional Intelligence coach for this passionate, energetic and involved talk.