The Heart & Science™ of Doing Experience Right (Customer, Employee, Agents)
23 Junio 2022, 11:50 - 12:30
The audience will learn:
What does CX mean? Why does it really matter?
The #1 confusion about CX
How does “heart and science” link to CX?
Proven tactics to get staff to deliver customer excellence (even when the boss isn’t looking)
Key take away, so you’re really DOING CX RIGHT (not just talking about it)
Where to learn more and increase skills to differentiate brand