∙ Managing partner of Integria Consult, one of the few consulting companies in Russia focused on customer experience ∙ Ph. D., МВА ∙ 2020 TOP 150 Global CX Thought Leader ∙ CCXP (Certified Customer Experience Professional) ∙ CXPA recognized trainer (one of the few in the world, the only in Eastern Europe), leader of the International Customer Experience Masterclass in Russia ∙ Member of EEC, international senior-level CX consultancy group ∙ Market Culture MRITM certified partner ∙ Judge at several CX competitions: Russian CX Awards, International CX Awards, СХ Leader of the Year, DACH CX Awards, Russian CX World Awards ∙ Author of CX blog at www.integriaconsult.ru/blog