An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster known for DoingCXRight®.She created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++ (See LinkedIn). She's on a mission to help people DOING, not just TALKING about CX, so REAL human connections & happiness exist.